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News release

Industry growing at nearly 11.7 percent annual clip
RICOH Latin America, March 13, 2012
Ricoh Company, Ltd., a worldwide leader in digital office equipment and advanced document management solutions and services, today announced Ricoh is second in global market share for managed print services (MPS) and basic print services (BPS), according to an IDC industry analysis and forecast released today.

Ricoh holds the number two position for 2010 MPS market share, followed by HP, Lexmark and Canon, according to the report entitled “IDC Worldwide and U.S. Managed Print Services and Basic Print Services 2012-2015 Forecast and Analysis .”

The combined worldwide MPS and BPS market is projected to grow from $23.3 billion in 2010 to $40.5 billion in 2015 at a combined annual growth rate of 11.7 percent, IDC says.

As defined by IDC, BPS entails a third-party multiyear contract to manage ink/toner and maintenance/repairs for a group or fleet of printers or multifunction products at least partly in an office setting. The contract includes consolidated fleet billing and fleet usage monitoring, and may or may not include hardware purchases or leases.

MPS entails all that plus detailed up-front assessment, fleet usage analysis/reporting, ongoing optimization, and formal change management with education and incentives.

Ricoh’s BPS and MPS services encompass these programs and more under its Managed Document Services business, which goes beyond MPS to address broad information management issues such as cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker (iWorker) productivity, information optimization and strategic infrastructure. Ricoh MDS defines the services and deliverables that map directly to each concern to help customers achieve measurable and sustainable business outcomes.

“Our market share is strong and getting stronger because we focus exclusively on the constantly evolving information needs of our customers,” said Sergio Kato, Associate Director of Ricoh Company, Ltd. and General Manager of Global MDS Center. “If they need BPS or MPS, we can do that. And when they need to go beyond MPS, we are uniquely equipped to assist them in achieving their goals.”

For more information on Ricoh’s MDS strategy, delivery framework or services portfolio, visit www.ricoh.com/mds/

About Ricoh Americas Corporation
Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company, Ltd., the 75-year-old leading provider of advanced office technology and innovative document imaging products, services and software, with fiscal year 2010 sales in excess of $23 billion. Ricoh’s fully integrated hardware and customizable services and software help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation, directly or through its network of authorized dealers, markets and distributes products in North, Central and South America.


© 2012 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.

Contacts:Linda MontefuscoJill Searl
Ricoh Americas CorporationBrodeur Partners
973-882-2172(603) 559-5824

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